Booking Terms

1. Role of the Platform in Bookings

dein-reisebuero.com provides the technical environment through which users can search, compare, select, request, manage or book travel services.

The actual travel service is generally offered by partners or affiliate partners. The respective contract for the travel service is therefore generally concluded with the respective provider or partner and not with Bigmedia24 Dynamics Ltd., unless expressly stated otherwise.

2. Technical Processing Through Technology Partners

Where hotel offers, availability, rates, pre-bookings, booking confirmations or booking-related data processing are technically handled on the platform, this may be carried out in whole or in part through our technology partner LiteAPI.

LiteAPI is part of the technical infrastructure and may be used in particular for hotel-related search, availability, pricing, prebook, booking or booking-related data transfers.

3. Offer Display and Search Results

Search results, offer displays, prices, availability, descriptions, images, cancellation information and other service-related details are based on the data available from the relevant partner, affiliate partner or technical data provider.

Unless expressly stated otherwise, the display of an offer on the platform does not constitute a binding offer by Bigmedia24 Dynamics Ltd.

4. Conclusion of Contract

A contract for a travel service is generally only concluded when the respective provider, partner or affiliate partner accepts or confirms the relevant booking, reservation or order in accordance with its own terms.

Bigmedia24 Dynamics Ltd. does not itself become the contractual partner for the actual travel service in this respect, but provides the technical platform.

5. Prices, Availability and Changes

Prices and availability may change at any time as long as a booking has not yet been bindingly confirmed.

Displayed prices, fees, charges, local taxes, additional services, resort fees, service charges or other costs may vary depending on the offer, destination, rate, travel period, availability, provider conditions and technical data status.

The final price results from the specific booking process and the terms and conditions of the respective provider or partner.

6. Payments

Where payment is required for a booking, payment processing is carried out, depending on the integration model, through the respective provider, partner, affiliate partner, payment service provider or technical booking infrastructure.

Bigmedia24 Dynamics Ltd. is not automatically the recipient of the payment for the actual travel service and is not automatically the merchant of record for the relevant booking, unless expressly stated otherwise.

7. Partner Terms and Provider Rules

The terms and conditions of the respective provider, partner or affiliate partner also apply to each travel service.

This includes, in particular:

• service description
• rate conditions
• price and payment conditions
• cancellation conditions
• refund rules
• rebooking options
• check-in and check-out conditions
• baggage, usage or admission rules
• and any other service-related requirements

In the event of a conflict between these Booking Terms and the specific terms of the respective provider, the terms of the respective provider shall apply to the specific travel service, insofar as this is legally permissible.

8. Booking Management and Verification

For certain processes, it may be necessary for you to verify an existing booking, for example by entering your booking number, email address and a one-time verification code.

This verification is used solely for the secure assignment of a process and to protect against unauthorised access.

You are responsible for keeping booking-related access details and verification codes confidential and for not disclosing them to unauthorised third parties.

9. Changes, Cancellations and Refunds

Changes, cancellations and refunds are generally governed by the booked rate, the terms and conditions of the respective provider or partner and the rules applicable to the specific service.

The provision of technical access to booking management or to a cancellation request does not automatically mean that free cancellation, a full refund or a specific change is possible.

If a refund is provided for under the terms of the respective provider, it will generally be processed in accordance with the applicable conditions and processes of the respective provider or partner.

General Irish consumer information indicates that refunds, where legally owed, should generally be made within the applicable statutory periods and usually via the same payment method. At the same time, important legal exceptions to general distance-selling withdrawal rights may apply to time-specific travel services.

10. Consumer Rights

If you act as a consumer, your mandatory statutory rights remain unaffected.

Where cancellation rights, refund rights, information rights or other consumer rights exist under applicable law, these apply only within the framework of the applicable law and subject to the relevant statutory exceptions.

11. Third-Party Travel Services

Where travel services are provided by third-party providers, Bigmedia24 Dynamics Ltd. is not responsible for the performance, fulfilment, quality, safety, legality or availability of the actual travel service.

Responsibility for the actual travel service lies with the respective provider, partner or affiliate partner.

12. Liability in the Booking Context

In connection with booking-related processes, Bigmedia24 Dynamics Ltd. is liable only in accordance with the applicable statutory provisions and only within the scope of its role as a technical platform provider.

Bigmedia24 Dynamics Ltd. does not guarantee that every booking can be successfully completed or that partner-side data will always be complete, up to date or error-free.

Mandatory statutory rights remain unaffected.

13. Contact and Support

For general questions about using the platform, booking-related management functions or technical processes, you can contact our support team.

If your enquiry concerns the specific performance of the travel service, it may be necessary for you to also contact the respective provider or partner.