Contact & Support
How to Reach Us with Questions About Your Travel Planning
Do you have questions about offers on dein-reisebuero.com, need help finding your way around the platform, or want to understand who is responsible for a specific booking? This page gives you the most important information for quick support, clear responsibilities and the right way to contact our team.
If you would like to cancel an existing booking, please first visit the Cancellation and Refunds page. There you will find the steps for managing your booking, logging in to the booking management area and starting a cancellation request clearly explained.
Important Notice About the Platform
dein-reisebuero.com is technically operated by Bigmedia24 Dynamics Ltd. Bigmedia24 Dynamics Ltd. is a pure technology provider and is neither a tour operator nor an OTA.
The travel services displayed on this platform are offered by partners or affiliate partners. Any order, booking or purchase is made with the respective provider. That provider’s terms and conditions form the basis of the respective contractual relationship.
Quick Help and Direct Contact
For general questions about the platform, travel orientation or support topics, please use the integrated chat in the bottom right corner of the website. There you can send your request directly to our support team.
You can also reach our Travel Support team by phone:
Travel Support: +353 (1) 223 2727
Support languages: German and English
The Best Way to Contact Us
For security reasons and to protect against spam, we deliberately do not offer a traditional contact form on this page. Please use the chat in the bottom right corner instead. This allows your request to be handled faster, more securely and more accurately.
In the chat, please tell us what your request is about, which page or offer is affected, and whether you have a general platform question or a specific question about a booking with a provider.
What We Can Help You With
General Questions About the Platform
If you have questions about using dein-reisebuero.com, its content, functions, page sections or transparency notices, you can contact our team directly via chat.
Existing Bookings, Cancellations and Refunds
If you would like to manage or cancel an existing booking, please first visit the Cancellation and Refunds page. If you are still unsure afterwards, our support team can help you understand the next steps.
Technical Problems
If a page does not load correctly, content is displayed incorrectly or there are technical issues on the portal, our team can help assess the problem and forward it to the appropriate department.
Questions Before Booking
If you want to better understand offers, compare hotels, holiday apartments, flights, rental cars or activities, or find the right travel service for your trip, our support team can help with orientation.
When You Should Contact Our Support Team
Our support team is the right point of contact for general questions about dein-reisebuero.com, orientation before booking, technical issues or help understanding partner offers. Even if you are unsure who is responsible for your request, you can first contact our team via chat.
When the Respective Provider or Partner Is Responsible
As soon as your request concerns a specific travel service, the respective provider or affiliate partner is usually responsible. This applies in particular to bookings, orders, payments, rate conditions, availability, changes, rebookings, cancellations, refunds, check-in information, rental car conditions, flight rules, participation conditions for activities or the performance of a booked service.
The terms and conditions of the respective provider or partner are always decisive. For cancellation requests, please first visit Cancellation and Refunds, as this page explains the intended process for booking management and the next steps.
How to Use the Chat Correctly
Please open the chat in the bottom right corner and describe your request as clearly as possible. It is helpful if you state directly whether your request is about hotels, holiday apartments, flights, rental cars or activities, and whether it is a general platform question or a specific booking question.
The more precise your first message is, the faster your request can be classified correctly.
If you want to cancel a booking, please do not use general support as the first step. Instead, first open the Cancellation and Refunds page. The booking management process is already explained there. You can then use the chat if you need help understanding your specific case.
Please Include the Following Information in the Chat Where Possible
- what your request is about
- which page or offer is affected
- whether it is a general platform question or a specific booking question
- when the issue or question occurred
- whether booking or reference details from the provider are already available
Why We Use Chat Instead of a Form
Direct chat helps us process requests more securely and in a more structured way. At the same time, it helps us avoid unnecessary spam and clarify follow-up questions more quickly. This allows your request to reach the right team more directly and makes it easier to classify than through an open contact form.
Support by Travel Category
Hotels and Holiday Apartments
For accommodation, the terms and conditions of the respective accommodation provider or booking partner apply. This includes questions about rooms, holiday apartments, availability, arrival, departure, special requests, changes, cancellations or refunds.
Flights
For flight offers, booking, purchase and operation are governed by the respective partner, affiliate partner or operating airline. Fare conditions, baggage rules, rebooking and refund conditions are decisive.
Rental Cars
For rental car offers, the terms and conditions of the respective provider or partner apply. These include rules on deposits, insurance, fuel policy, pick-up, return, minimum age, additional drivers, rebooking and cancellation.
Activities and Excursions
For activities, tours, tickets and excursions, the respective organiser, partner or affiliate partner is generally responsible. The relevant service descriptions, participation conditions, rebooking rules and cancellation conditions apply.
German and English-Speaking Support
Our Travel Support is available in German and English. This allows general questions about the platform, orientation and support topics to be handled more effectively for international users as well.
Travel Support: +353 (1) 223 2727
Important Guidance About Bookings and Services
dein-reisebuero.com helps you find suitable travel services more easily, compare offers and make travel planning clearer. However, the specific service is not automatically provided by Bigmedia24 Dynamics Ltd. itself.
Bigmedia24 Dynamics Ltd. provides the technical platform. The contractual partner for the booked, ordered or purchased travel service is generally the respective partner or affiliate partner with whom you complete the service.
Need Help Understanding Your Request?
If you are not sure whether your request should be handled by platform support or directly by the respective provider, please start with the chat in the bottom right corner. Our support team will help you find the right path more quickly.
Final Notice
dein-reisebuero.com is technically operated by Bigmedia24 Dynamics Ltd. Bigmedia24 Dynamics Ltd. is a pure technology provider, not a tour operator and not an OTA.
Travel services are offered on the platform by partners or affiliate partners. Any order, booking or purchase is made with the respective provider. That provider’s terms and conditions form the basis of the respective contractual relationship.
If you would like to manage or cancel your booking, please first follow the steps provided on the Cancellation and Refunds page.